Click here to retrieve your password

First, click here to login to your account.
After you login, click on View & Download Your Leads.
A list of your orders will be displayed.

• To View Leads Online:
  Click on (Click to View Leads)
  Click on Click to View / Download All Leads Delivered in this Order
  Click on Click to view this lead on each lead
  
• To Download Leads To Your Computer / View as a Spreadsheet:
  Click on Download Now next to the order you would like to receive.

Auto-ship is a recurring order. When you place a new order you will be given the option to select auto-ship during checkout. Your auto-ship will be delivered in the time frame you have chosen (once a month, every week, every other week).

When you place an order on "auto-ship" you lock in your original price for as long as you continue on auto-ship.  And you receive a 10% discount off of every auto-ship order! 

Coupon and sale discounts will only apply to your first auto-ship order.

You may cancel at any time.

To pause your auto-ship order or cancel, please login to your customer account and view the instructions below.

To place your auto-ship on hold or cancel, click here to login to your account. Click on Auto-ship Manager then Hold Order or Cancel Order.

If your order is placed on hold, it will stay on hold until you return to your Auto-ship Manager and click on Activate Order. When you click on Activate Order you will be given the option whether to start your order immediately or within 3 days.

To change the frequency in which you receive your auto-ship login to your account. Click on View Your Order Invoice History. Select how often you would like to receive your auto-ship then click on Change.

Changes to your auto-ship settings will not affect the delivery of leads for an order that is already in progress. If you wish to make changes to an order that is already in progress please contact customer support.

If you would like to change the type of lead you are receiving on auto-ship, you must cancel your auto-ship order (to cancel your order) and place a new order.

There is no option through the website to update your credit card information. We do not store credit card information on our servers for security reasons.

Auto-ship orders: If you would like to change your credit card used for your auto-ship order, you will need to cancel your existing order, and place a new order through the website with your new credit card information.  If you are concerned about losing your locked-in auto-ship price, please contact customer support and they will set up a special order for you.

When your order is placed you will be given the option to select how many leads per day, is this option is available for the type of lead you order.

If your order has already been placed and you have ordered Real Time leads, you can click here to login to your account to pause or restart your lead order.  Any leads that are not Real Time will typically be delivered all at once as soon as they become available.

Note: Lead delivery may vary each day depending on current supply and demand.

Click here to login to your account. Click on Update My Account Settings (link is towards the bottom of the page in the customer control panel)

Change any information such as name, email, address, password, business association, and email notifications.

Click on Update My Settings at the bottom of the page.

CSV stands for Comma Separated Values. A CSV file can be read by Microsoft Excel, Works, or any text editor such as Word or Notepad.

This is a standard file format used in the lead industry and can be uploaded into other contact managers or marketing programs.

You may need to format your spreadsheet (make the columns wider in your spreadsheet) to read all of the information.

How to format a spreadsheet in Excel:
http://office.microsoft.com/en-us/excel/HP051988131033.aspx

Please visit the lead description page where you order ordered your leads or view our replacement policy here for the replacement policy for the type of lead ordered.

If your lead is eligible for a replacement, you may request a replacement from your customer control panel within 5 days.

There are 2 ways to submit a request for replacement:

• Click here to login to your account.
  Click the Return a "Bad" Lead for Replacement.
  Enter the "Bad" Lead ID #, and click Search for this Lead.
  
• Click here to login to your account.
  Click on View & Download Your Leads, select the order in question and select the option to View All Leads. Click on Click to View this lead next to the appropriate lead.
  

When you are viewing the lead you are attempting to return, if you see Note: The possibility of a chargeback has expired, then that lead is no longer eligible for replacement.

If the lead is within the eligible, scroll down to the Request a Replacement for this Lead section. Select the reasons for requesting a replacement and please be specific. When you have filled out the form, click Submit for Replacement.

Leads submitted for replacement are typically processed within 2-5 days.

If your order was placed within normal business hours, it is confirmed as soon as we receive approval from our credit card processor. If it was placed outside of normal business hours, it will be confirmed at the start of the next business day. Once the payment is confirmed, you will be sent a confirmation email.

There are a number of possible explanations for not receiving a confirmation email.

If you've paid with a credit card, you should receive a receipt from instantly to your email address. I If you do not receive a confirmation email please contact hbb@leadcustomerservice.com.

------------------------------------------------------------------------

I have received my confirmation email, but where are my leads?