Select from the lead options on the left hand side of this page. Scroll down to the bottom of the page and click on "add to cart". If you need help placing your order please call 1(800)881-4742 Mon-Fri 8am-8pm EST.

Click here to login

Hint: Your user name is your complete email address (xxxxx@yyyyy.com). Your password was selected when you initially placed your order. Both your email address and your password are cAsE sensitive.

Click here to retrieve your password

First, login to your account.

Once you are logged in, click on View & Download Your Leads.

A list of your orders will be displayed.

• To View Leads Online:
Click on (Click to View Leads)
Click on Click to View / Download All Leads Delivered in this Order
Click on Click to view this lead on each lead

• To Download Leads To Your Computer / View as a Spreadsheet:
Click on Download Now next to the order you would like to receive.
 

Auto-ship is a recurring order. When you place a new order you will be given the option to select auto-ship during checkout. Your auto-ship will be delivered in the time frame you have chosen (once a month, every week, every other week, etc). You will receive the same order and price as your first order. There is no contract or obligation to stay on auto-ship. You may cancel at any time.

Note: "Once a month auto-ship" processes exactly every 30 days, so you may not receive your order on exactly the same day each month, depending on the length of the previous month (Example: February has 28-29 days so the following month your auto-ship will process a few days earlier).

To place your auto-ship on hold or cancel, login to your account. Click on Auto-ship Manager then Hold Order or Cancel Order.

If your order is placed on hold, it will stay on hold until you return to your Auto-ship Manager and click on Activate Order. When you click on Activate Order you will be given the option whether to start your order immediately or within 3 days.

 To change the frequency in which you receive your auto-ship login to your account. Click on View Your Order Invoice History. Select how often you would like to receive your auto-ship then click on Change.

Changes to your auto-ship settings will not affect the delivery of leads for an order that is already in progress. If you wish to make changes to an order that is already in progress please contact customer support.

If you would like to change the type of lead you are receiving on auto-ship, you must cancel your auto-ship order and place a new order through the website.

After your order is placed there is no option through the website to update your credit card information. Simply cancel your auto-ship and place a new order, or contact customer support and they can do this for you.

After your order is placed there is no option through the website to change the daily delivery of an order already in progress. Please contact customer support with your request.

Note: Lead delivery may vary each day depending on our current supply and demand.

Most real time leads have the option to select how many leads are received each day during checkout. Fresh leads and aged leads are usually delivered all at once.

Login to your account. Click on Update My Account Settings (link is towards the bottom of the page in the customer control panel)

Change any information such as name, email, address, password, business association, and email notifications.

Click on Update My Settings at the bottom of the page.

CSV stands for Comma Separated Variable/Comma Separated Values. A CSV file can be read by Microsoft Excel, Works, or any text editor such as Word or Notepad. This is a standard file format used in the lead industry and can usually be uploaded into other contact managers or marketing programs.

When you download leads from our website, the data will not be formatted, which can make it appear information is missing. You will typically need to format your spreadsheet and/or make the columns wider to read all of the information.

Here are some links that may help format a spreadsheet in Excel:
http://office.microsoft.com/en-us/excel/HP051988131033.aspx#changecolwidth
http://office.microsoft.com/en-us/excel/HP051988131033.aspx#mouse

Please visit the lead description page where you order ordered your leads for the details about the replacement policy for the type of lead you have ordered.

If your lead is eligible for a replacement, you may request a replacement from your customer control panel within 5 days.

There are 2 ways to submit a request for replacement:

1) Login to your account.
Click the Return a "Bad" Lead for Replacement link.
Enter the "Bad" Lead ID #, and click Search for this Lead.
- or -
2) Login to your account.
Click on View & Download Your Leads, select the order in question and select the option to View All Leads. Click on Click to View this lead next to the appropriate lead.

When you are viewing the lead you are attempting to return, if you see Note: The possibility of a chargeback has expired, then that lead is no longer eligible for replacement.

If the lead is within the eligible time frame, scroll down to the Request a Replacement for this Leads section. Select the reasons for requesting a replacement. Please use the other field and be specific whenever possible. When you have filled out the form, click Submit for Replacement.

Leads submitted for replacement will be verified within 7 days of submission. If the chargeback is accepted, you will receive a Chargeback Granted email, and a replacement lead will be sent to your account automatically when one becomes available. If it is denied, you will receive a Chargeback Denied email, with an explanation as to why it was denied.

If your order was placed within normal business hours, it is confirmed as soon as we receive approval from either Authorize.net or PayPal. If it was placed outside of normal business hours, it will be confirmed at the start of the next business day. Once the payment is confirmed, you will be sent a confirmation email.

There are a number of possible explanations for not receiving a confirmation email.

• If you've paid with a credit card through Authorize.net, you should receive a receipt from Authorize.net almost instantly. I If you do not receive a confirmation email from either Authorize.net (G&B Marketing will be on the receipt) or the store where your leads were purchased within 24 hours, please contact hbb@leadcustomerservice.com.
• If you've paid with your order via PayPal, you should receive a receipt from PayPal almost instantly. If your order was placed within normal business hours, Monday thru Friday, it should be confirmed within 2 hours. If it was placed outside of normal business hours, it will be confirmed at the start of the next business day. If you pay with an e-check in PayPal your order may be unconfirmed for up to 7 days until payment clears. If you are concerned about your PayPal payment, please contact hbb@leadcustomerservice.com

Lead delivery time varies depending on our current supply and demand. Most leads are delivered anywhere from immediately, to within a few business days.

For specific information about the delivery time of your leads, please check the lead description page for the type of lead you have ordered.

If you are concerned about the delivery time of your order, please contact hbb@leadcustomerservice.com