Archive for Category: Scripts

Showing 1–10 of 15 results

  • How to Take Notes on Leads with Prospect Toolbox and PhoneBurner

    Be sure to watch Part 1 on taking notes on leads before this video course. 

    Search Your Notes in Prospect Toolbox

    Take notes in Prospect Toolbox…

    prospect toolbox search

     

    Then search your notes by any criteria!

    prospect toolbox search

     

     

    PhoneBurner

    When in a live dial session, you buttons appear at the bottom of every call.

    Every time you press a button, PhoneBurner automatically takes a note of this action and sends a matching follow-up email (if an email is matched to that button). By default most of these emails are already created for you and contain your personal information, find them here after logging in, and change what emails are sent with each button pressed in the Dispositions * advanced users)

     

    phonr burner buttons

    After you click on “Live Answer” more button appear.

    phone burner buttons

    If you are an advanced user you can change the buttons and their preferences in the PhoneBurner Settings called Dispositions (login before clicking that link).

    After using PhoneBurner you can search by the different PhoneBurner buttons you pushed during your dial sessions. PhoneBurner takes a lot of notes for you.

    phonrburner advanced search

     

     

    Looking for more assistance?

    Comment below or contact us for help.

    If you are an active Prospect Toolbox subscriber, there is an additional technical support staff available to assist you. To reach them, log in to your Prospect Toolbox through our control panel, then click on Support from the top right-hand menu after you are inside of your Prospect Toolbox.

     

     

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  • How to Take Notes on Your Leads Have you ever heard this saying? “THE FORTUNE IS IN THE FOLLOW UP”   Well, when you take great notes on your leads, you are going to increase your success… Learn what is… and what is not… getting you results Know your ROI Easier follow up calls   […]

    How to Take Notes on Your Leads

    How to Take Notes on Your Leads

    Have you ever heard this saying?

    “THE FORTUNE IS IN THE FOLLOW UP”

     

    Well, when you take great notes on your leads, you are going to increase your success…

    • Learn what is… and what is not… getting you results
    • Know your ROI
    • Easier follow up calls

     

    When you take great notes on your lead calls, your results always continue to improve!

     

    If dialing leads are not yet getting you the great results you desire, yet hear other people having, you will learn exactly why when you take great notes on your leads.

    Exactly what step is not working? Is it getting voicemails answered? Is it your introduction interview? Is it the follow up after a presentation?

    You can then look at the patterns, show your notes to your upline, ask HBBLeads support for help, search our training articles, google search, or ask an expert.

    Note taking and follow up is a critical step to have success with dialing leads. Use the following pages to take better notes with your leads. Be sure to add more columns and rows to our sheets, customize them, and use whatever methods work best for you.

     

    Pick a Calendar

     

    In addition to taking notes, you absolutely need a Calendar before you call leads.
    Pick one, stick to it, and use it every day.

    Here are a few ideas:

    • Your daily planner
    • A wall calendar
    • A desktop calendar
    • An app on your smartphone
    • Prospect Toolbox: use the Events calendar for automatic reminder emails, text alerts, and more.

    How Many NEW Leads Per Week?

     

    Depending upon the volume of leads you are currently working with, you may want different solutions for the easiest management.

    Printing each lead or handwritten: 25-50 leads per week

    Spreadsheet: 25-100 leads per week

    Prospect Toolbox: 50-1,000 leads per week

     

    Taking Notes

     

    It’s up to you to decide what information you need to remember for future calls and appointment. Here are some ideas to get you started.

    1. Always start with a Phone Call. (If you need suggestions on what to say visit our Scripts Training and other training content at HBBLeads.com)

    • What are their income goals?
    • How many hours per week can they dedicate to a new opportunity?
    • What have they done for work before?
    • Did they watch a presentation from you? Which one?
    • What did they like about the presentation?

    2. Always write the DATE next to every phone call, voicemail, etc.

    3.  Schedule follow up calls your calendar. You will need to schedule follow up calls if you called them at a time they are busy (most common), to do a 3-way call with someone else, to give them a longer presentation, to follow up and answer a question you did not know the answer to. Use whatever calendar you will actually check every day. It can be a paper wall calendar, an app on your smartphone, etc.

     

    Abbreviate your notes:

     

    P – phone call
    VM – voicemail
    VM 1 – left 1st voicemail
    VM 2 – left 2nd voicemail
    EM – Sent email
    TXT video – texted a video link (with their permission during the call)
    NA – no answer
    BAD – bad lead with a non-working number, wrong person, etc.
    DND – do not call again, remove from the list

     

     

    Example Notes:

    • Lead Name
    • Email
    • Phone
    • Notes
    • Next Meeting

     

    – – – – – – EXAMPLE FAKE LEADS AND NOTES – – – – – –

     

    Lead Name: Angela
    Email: Angie42866@icloud.com
    Phone: 749-000-3355
    Notes: 7/25/18 P, TXT video, called back after video, leaders said they liked the products but worried about $500 startup cost. Has kids named Amanda and George in elementary school. Wants to know about selling products at local events. May not be able to join yet.
    Next Meeting:

    • Schedule 3-way meeting call with upline about selling products at events.
    • Ask upline about $500 startup cost objections
    • Angie said I can text 555-111-6677

    Lead Name: Luther
    Email: Lutherray2456@hotmail.com
    Phone: 867-333-9999
    7/25/18 P, used to work in construction but laid off, looking for part-time work. Was busy and need to call back later.
    Next Meeting: Call back 7/25/18 at 5pm EST

    Lead Name: Danny
    Email: danjohnny@yahoo.com
    Phone: 222-725-9233
    Notes: 7/25 VM 1, EM
    Next Meeting: Call 2nd time later this week

    Lead Name: Amanda
    Email: amsoftball@gmal.com
    Phone: 733-777-4444
    Notes: 7/25 VM 1, EM – missed return call while on another call, left VM2
    Next Meeting: Try to call again later today 7/25

    Print Each Lead

     

    Some customers like to print every email, on a single piece of paper, then write in notes during the call. Then use a 3-ring punch to put the good leads in a binder with all of their notes.

    Most of the Live and Fresh Leads from HBBLeads can be delivered to you via e-mail, one lead at a time. You can choose this option during checkout for your order, or contact our support staff.

    You can also send each lead to yourself via email from inside of your HBBLeads customer control panel.

    Look for the buttons in the image below:

     

    Spreadsheets

     

    All leads from HBBLeads are available as a CSV spreadsheet (this simply means that the leads name, email, phone, etc. is separated by a comma “,”)

    You could either keep filling in the information on your computer or print your spreadsheet to write in notes.

     

    Spreadsheet Instructions:

    1. Login to your customer account ay HBBLeads.
    2. Click “Download Now” next to your order.
    3. Format your spreadsheet using Excel or a similar program.
    4. Save your spreadsheet
    5. Continue adding columns and notes as needed.

     

     

    You will need to expand the columns in your spreadsheet program to see all of the data.

     

     

    Format the spreadsheet to add more space for writing your notes. When you are on the phone with a lead you can take notes right inside your spreadsheet, always remember to save when finished.

     

     

    You can occasionally go and copy all of your GOOD leads into a new spreadsheet, note-taking program, etc. where you have more room to continue taking notes.

    You can use the tabs at the bottom for different kinds of leads.

    Keep adding to your spreadsheet in whatever way works best for you.

    Prospect Toolbox

     

    Inside of Prospect Toolbox is an area for adding a date stamp, note taking, and adding “Events”! Events will send a reminder email to the lead, add it to your calendar, send you reminder e-mails, and more. You can even set up Text Alerts” to remind you of follow up appointments.

    Phone Burner

     

    Inside of Executive Level Prospect Toolbox is Phone Burner. When using PhoneBurner you automatically log what happened on each call! (Fax machine, no answer, VM, etc.)
    You can then “search” your leads any way that you want… by date range, area code, number of voicemails… there are almost infinite options.

    Watch the Video (coming soon!)

     

    Review Your Notes:

    • Is there a specific word, phrase, or script that you mentioned… that gained more / less interest?
    • Is there a specific video that had no response?
    • What worked the best today? What didn’t work today?
    • Keep improving what isn’t working! Who can you ask specifically for help about what didn’t work?
      o If so, find help to improve such as looking for scripts from HBBLeads, or ask your upline for a better video, etc. 
    • Keep adding more of what IS working!
    • How many calls did you make?
    • How many scheduled a presentation?
    • How many scheduled a follow-up?
    • How many joined or are interested in joining?

    When you take great notes:

    You will start to notice WHAT DOES WORK and WHAT DOES NOT.

    You can ask for specific advice from your upline leaders, HBBLeads, and experts.(Better questions get better answers!)

    Soon, you can start to use only scripts, videos, etc. that get you great results!

    You will know which types of lead orders are working for you, and which ones are not.

    Like learning how to play an instrument or learning how to do anything, you will keep getting better!

     

    End of every day calculate:

    ___ Calls ___ Presentations ___ Appointments ___ Very Interested ___ Enrolled

     

     

    More Helpful Reminders:

     

    Have you, or anyone you know, within 30 minutes of showing your business to a family member or best friend… received an enrollment within those first 30 minutes?

    Never!

    How many enrolled after a few days? A week? A month? (usually a few).

    Remember that leads are just people like you and me. They need time to build a friendship, trust, get all of their questions answered, think about it, etc.

    When you call leads, take notes, and track your results…

     

    This is a SALES FUNNEL aka PIPELINE.

     

    (with leads you are adding to your sales funnel aka pipeline)

    ___ Leads ___ Calls ___ Presentations ___ Appointments ___ Very Interested ___ Enrolled

     

    You are also doing what is called Split Testing. Which means that you can try different scripts, videos, etc. until you find which ones work the best.

    When you have taken notes, tested, and begin using the best script + the best video + the best follow-up methods…

    And everything is clicking into place and working for you…

    Guess what happens next? $$$ 😊

     

     

    Download the PDF to print and share with your team. 

     

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  • Scripts PDF Download

    Connect with us on Facebook for more training, freebies, etc.

    Scripts Training PDF

    • 11 Most Common Questions, Objections, and Scripts
    • 15 Bonus Tips
    • Ideal for team training (print and share!)
    • Plenty of space for notes or to write your own scripts!
    • Includes Step-by-Step Prospecting Formula

    Download Scripts PDF

    We also recorded a webinar explaining this PDF, so you cat watch a lot and fill out your own scripts and take notes, or use for training your team!

    Recorded Scripts Webinar

     

     

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  • Prospect Closing Formula

    New Course is Coming soon!

     

    Do you feel frustrated with so much to do? So much to learn? How to follow up? When to follow up?

    And what to do about those “interested” people that never actually join?

    Do you find yourself Googling questions, like “How to succeed at network marketing?”

    In this course, we cover all of that and so much more.

    In this 8-part training you will learn: 

    • How most leaders grow huge organizations
    • The exact action steps to take with every lead
    • A PDF and WORD worksheet for tracking your leads (step-by-step)
    • Know exactly what you need to improve to get more sales

    In the network marketing industry, there are a few KEY FACTORS to growing a massive organization.

    In this course, we give you a SIMPLE DETAILED LIST of the closing process!

    It’s taken us over 10 years to create such a simple summary.

    “If you can’t explain it simply, you don’t understand it well enough.” – Albert Einstein

    And we keep going…

    We give you a list for the long-term strategy too. 

    Because in network marketing specifically, the goal is building a big organization that organically grows itself.

    With this detailed list, we train on each of the 8 individual step-by-step items, with a detailed tutorial video for each!

    You will also have access to Q&A in the comments section.

    To be notified when this course becomes available, simply make sure you are following us on social media (facebook), or have an account with us at HBBLeads (you can create a free, no cost account here).

     

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  • Post Card Leads Training

    We provide Post Card Leads for mailing handwritten postcards to build your business.

    These leads contain mailing addresses only. We do not provide the actual postcards or postage.

    These are an excellent option if you do not like calling leads and would instead like only the interested prospects to call you back.

     

    Where can you buy postcards?

    • Post Office
    • UPS
    • Office Supply Stores
    • Print Stores

     

    What to write on the cards (use your own handwriting for the best results)

     

    [Lead Name],

    I would like to talk to you about an opportunity/position with my company.
    Please call me at _______.

    My Name

    My Phone Number

     

    What do you say when they call you back?

    If they ask how you found their information, here’s a response you can use:

     

    Great to hear from you!

    You answered one of my ads or a survey online looking for ways generate extra income from home, or over the internet.

    I understand that you may, or may not be interested in working with my company. I’m contacting you to provide you with information so you can make an educated decision that is best for you.

    When do you have about 15 minutes so I we can go over how you can work with my company?

     

    You may want to set an appointment with the lead for a live conference call, video presentation, or website tour that can explain your business model.

    See our training pages for more scripts to help you on the phone.

     

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  • Objection: Where did you get my information?

     

    You signed up on my website on (date) to learn more about starting a home business.

    I have a lot of advertisements and websites on the internet, so it is almost impossible to tell exactly which one you responded to.

    To verify my information, this is [lead name], correct?

    And you are interested in learning about making additional income, correct?

     

    Continue with your normal interview. When they say yes to learning about how to earn additional income, you can start to have a normal conversation.

     

    If your lead is not a bad lead, because they are the result of a typo or incorrect information, meaning they did not sign up online and you have a wrong number, they will say NO to the above questions.

     

    I apologize if I have a wrong number. I will immediately remove you from my list.

     

    Simply make a note to not call them again. If you have a 5-day return policy on the type of leads you ordered, you can return this lead for a free replacement. Typos and bad leads can happen, so most of our orders include 10% extra free leads automatically.

    Advice

    Always keep your leads moving in a positive direction.

    You have to gently take control and steer the conversation towards HELPING them find the right business and reach their goals and helping them watch a video or attend another business presentation to make that decision.

    It is advisable to NOT talk about HBBLeads or leads in general. Why? This will usually only confuse them and take your conversation in the wrong direction. You will end up spending 5-10 minutes explaining advertising instead of moving forward promoting your business. Plus our advertisements do not mention HBBLeads, so this conversation will not help.

    The script above is so effective (as well as our other objection scripts) that we use it when calling the “bad leads”  that are returned to us, and they often turn around into GOOD LEADS that do want a presentation.

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  • Objection: I am getting too many phone calls

    No matter what industry you are in, or where you get your leads you will always hear this reply.

    Why?

    Whether someone is shopping online, or looking to boost their income with a job or new business, most people shop around and are looking at more than one option.

    Which means that even with an EXCLUSIVE lead, we cannot control anywhere else that have also submitted their information online.

    Here is exactly how to handle this:

     

    I’m not interested I have had too many people calling me already.

    No one from my company has called you.  What other companies have you heard from?

    (Wait for reply)

    Well that’s great news actually, there is another way to look at it.

    Because you are receiving so many calls, you get to compare them all and pick the very best one for you!

    Yes… I guess you’re right

     

    Continue to book a time to show them your business presentation.

     

    Here’s another choice of words if your lead is upset or angry.

     

    I have too many people calling me please stop!

    I am sorry to interrupt you, I just want to check my records then I will let you go and remove you from my list.

    You did request to learn more about making additional money from home, correct?

    Yes

    Did you fill out more than one form on the internet?

    Yes

    Okay, well I want to let you know that after a a week or so your information becomes less valuable and you will stop receiving calls as long as you do not fill out more forms on the internet.

    I will remove you from my list and never call you again.

    However because you submitted your information in many places I have no control over who you will be getting calls from.

     

    At this point, the lead will typically become less upset because you have been so polite to them, explained why is happening, relieved that it will naturally stop as long as they stop filling out surveys online, and you may be able to talk to them about your business using our other scripts.

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  • Objection: I already joined another business

    Especially when calling Aged Leads you may sometimes find they have already signed up for another business.

     

    Here’s a sample script for calling an Aged Lead:

    Hi [Lead Name],

    You requested to learn more about ways to earn income online [time that has passed], have you found what you are looking for yet?

     

    If they say YES – This isn’t a deal breaker!

     

    People love to talk about themselves. Take a genuine interest and learn about the products, how much it costs, the reason for joining, etc.

    Congratulations! What is the company you joined?

    What is it about this company that motivated you to join?

     

    Then compare your business to the one they are currently doing and show them how your business is superior (if appropriate).

    Are you still keeping your options open to review other companies at this time?

     

    If they say YES, you can continue your usual scripts to present your business.

    Great, do you have 15 minutes right now to review the opportunity? (send a video)

     

    If they are NOT open to hearing about your business, or it is not the right time you can use this script.

    Well congratulations on your business. It was wonderful talking to you. Would it be okay if we kept in touch, and I call you back in about a month? I’d love to see how this business turns out for you.

     

    They almost always reply with yes.

    Add this lead to your calendar and call them back later.

    Always reschedule!

    If they kindly say NO that simply means NOT NOW.

    Keep nurturing the relationship and checking back.

    The up-side is that you just called a LEGITIMATE LEAD that is the type of person that is taking action to join a business.

    There is a definite possibility that this business may not work out, and they may be interested in the new option that you presented at a later time.

    Always focus on NETWORKING and BUILDING RELATIONSHIPS.

    So you are the person they choose to work with when the time is right for them.

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  • Objection: I don’t have any money

    Be sure to show your prospect how your business will help them make money and resolve their problem.

    Or perhaps your products will help them save on some other monthly bills.

    If they still have the problem of not a enough money, ask them when you think their situation will change, and schedule a follow up call.

    For example… “Would it be okay if I follow up with you in about a month and see if your situation has improved?”

    They almost always respond yes to this answer!  Continue to follow up until it is the right time or they ask for you to never call them again.

    Also this is something we see this happen all the time with aged leads. People will change their mind or decide they are ready a few weeks later and then end up signing up with someone else!  Don’t let this happen to you. Build a relationship, let them know you are there to answer any questions they have, and always reschedule!

    The most successful marketers with leads keep people in the calendar for sometimes up to a year!

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